Joleen

  • Total activity 281
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Activity overview

Latest activity by Joleen
  • Joleen created an article,

    How can I change my password?

    You can change your password via learn.studygo.com/en/forgot-password. Fill in your email address and within a few minutes you’ll receive an email with a link to change your password.  Didn’t recei...

  • Joleen created an article,

    How can I change my email address?

    Is the email address for your StudyGo-account no longer in use or did you make a mistake while registering? No problem! Contact us and let us know what your current email address is and what your n...

  • Joleen created an article,

    Will the school year be changed automatically at the beginning of the school year?

    Unfortunately, no. You can change this yourself in the settings of your account.  Is it your first time logging in to StudyGo after the summer holidays? Then after you’ve logged in a screen pops up...

  • Joleen created an article,

    How can I delete my account?

    Sad to see you go… It’s good to know that when you delete your account, it won’t be possible for you to reactivate your account or make a new account with the same email address. By deleting you...

  • Joleen created an article,

    Where can I find the settings and account details in the app?

    Click in the purple menu on More to go to Settings. Here you can find the following settings:  Account: Here you can change your personal and login details School: If you’ve filled in the corre...

  • Joleen created an article,

    Does StudyGo have a dark mode?

    Yes, we do! You can enable the dark mode in the settings of your account. 

  • Joleen created an article,

    How can I create an account on StudyGo?

    Amazing that you want to start learning with StudyGo! Via learn.studygo.com/sign-up you can easily make a StudyGo account. Follow the steps for registration and start learning with StudyGo to get h...

  • Joleen created an article,

    Can I call you?

    We don't have a call center, but we're happy to help you via email.  Please send us a message to support@studygo.com and we answer any and all the questions you've got.

  • Joleen created an article,

    Words change once I have put them in a study set. How can I fix this?

    This is probably because of the browser or extension you are using. The browser or extension you’ve installed translates the text immediately. Below you will find how to disable this setting per br...

  • Joleen created an article,

    Pronunciation/volume doesn't work on the website. How can I fix this? 

    It’s important within a study set that the language is set correctly in order for the pronunciation to work. In the example below, you see that the language is set on Other on one side. This is use...