Joleen

  • Total activity 269
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Activity overview

Latest activity by Joleen
  • Joleen created an article,

    Words change once I have put them in a study set. How can I fix this?

    This is probably because of the browser or extension you are using. The browser or extension you’ve installed translates the text immediately. Below you will find how to disable this setting per br...

  • Joleen created an article,

    Pronunciation/volume doesn't work on the website. How can I fix this? 

    It’s important within a study set that the language is set correctly in order for the pronunciation to work. In the example below, you see that the language is set on Other on one side. This is use...

  • Joleen created an article,

    My subscription extended automatically. Can I get a refund?

    If this happens to you, we recommend you to cancel the subscription with a notice of at least one month. This is the next moment of cancellation. The remainder of what you have already paid for you...

  • Joleen created an article,

    How can I cancel my subscription?

    You can cancel your subscription easily by logging into your account. Log in via https://learn.studygo.com/sign-up, go to My Account, and choose My Subscription in the menu.  Click on Manage subscr...

  • Joleen created an article,

    I am not satisfied with StudyGo. Can I cancel my subscription immediately and get a refund?

    During the first 14 days of the first paid contract it is possible to cancel your subscription with the satisfaction money back guarantee.  Do you want to make use of this? Let us know via our cont...

  • Joleen created an article,

    Can I pay the subscription fee per month?

    It’s not possible to pay the subscription fee on monthly terms.  On StudyGo you either have a subscription for a whole year or per quarter. Every subscription starts with a free trial of 7 days, af...

  • Joleen created an article,

    Can I alter my bank account number?

    It’s not possible yet to change your bank account number on StudyGo. We value your privacy and a bank account number is not something you should share with us. This is why we can’t change this for ...

  • Joleen created an article,

    Will my StudyGo subscription get extended automatically?

    Yes, we extend the subscriptions automatically.  Would you rather not extend your subscription? Then please cancel your subscription on time. This will be 1 month before the expiration date of your...

  • Joleen created an article,

    How does the free trial period work?

    Before your StudyGo paid subscription starts, you will receive a free trial of 7 days. During this week you can see if your chosen package is the best fit. This is not the case? Then you can cancel...

  • Joleen created an article,

    Why do I pay for the free trial?

    For the free trial period we ask you to pay 0.01 valuta for the verification of your bank account. After the 7 days free trial the paid subscription will start. The amount will then automatically b...